ph14 Privacy Policy

Who We Are

ph14 is an online casino and sports betting platform accessible at ph14.app, regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). ph14 provides slots, live dealer games, bingo, fishing games, and sports betting services exclusively to eligible Filipino players aged 21 and above.

For the purposes of this Privacy Policy, ph14 acts as the Data Controller of all personal information collected through the ph14.app platform. As Data Controller, ph14 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through ph14.app, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. It does not apply to third-party websites or services that may be linked from ph14.app.

Data We Collect

ph14 collects personal data through several means: directly from you when you register an account or contact support; automatically through your use of the ph14 platform; and from third-party identity verification and payment service providers during KYC and transaction processing.

The categories of personal data ph14 collects include:

• Identity Data: Full legal name, date of birth, nationality, and a copy of a valid government-issued Philippine identification document (such as a PhilSys ID, passport, driver's licence, or SSS/GSIS card).
• Contact Data: Email address, Philippine mobile number, and residential address (city/province level).
• Financial Data: GCash account number, PayMaya account details, or bank account details (BPI, BDO, Metrobank) used for deposits and withdrawals. ph14 does not store full card numbers or CVV codes.
• Transaction Data: Complete history of deposits, withdrawals, game wagers, bonus activations, and account balance movements.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and session login/logout timestamps.
• Usage Data: Pages and game categories browsed, search queries within the platform, promotional content clicked, and gameplay session duration.
• Communications Data: All customer support interactions including live chat transcripts, email correspondence, and complaint records.

How We Use Your Data

ph14 uses your personal data only for the specific purposes listed below. We do not use your data for any purpose incompatible with those for which it was originally collected without first obtaining your consent or establishing a new legal basis.

• Account Management: To create, maintain, and administer your ph14 player account, including processing login authentication and account settings changes.
• Identity Verification (KYC): To verify your age (21+), identity, and eligibility to participate in online gambling under PAGCOR's regulations, and to prevent underage gambling.
• Transaction Processing: To process your GCash, PayMaya, BPI, BDO, and Metrobank deposits and withdrawals, and to maintain accurate financial records.
• Legal and Regulatory Compliance: To fulfil ph14's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited conduct.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of ph14's support services.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance and features of ph14.app.
• Marketing Communications (opt-in only): To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent to receive such communications.

Legal Basis for Processing

Under the Data Privacy Act of 2012, ph14 must have a valid legal basis for every processing activity. The legal bases ph14 relies on are as follows:

• Contractual Necessity: Processing required to deliver the services you have signed up for — including account management, gameplay, and financial transactions.
• Legal Obligation: Processing required to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act itself, and any other applicable Philippine laws.
• Legitimate Interest: Processing necessary for ph14's legitimate business interests, such as fraud prevention, platform security, and analytics — where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications, certain analytics activities, and any other purposes beyond the above categories — where ph14 will always seek your explicit, informed, and freely given consent.

You may withdraw consent for consent-based processing at any time without affecting the lawfulness of processing that occurred before your withdrawal. Withdrawing consent will not affect your ability to use the core ph14 platform services.

Sharing Your Data

ph14 does not sell, rent, or trade your personal data to third parties. Data sharing occurs only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• PAGCOR: ph14 is required to share player account data, transaction records, and game history with PAGCOR as part of its regulatory reporting obligations.
• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum necessary financial data to process your deposits and withdrawals. All payment partners are independently regulated financial institutions in the Philippines.
• KYC Verification Providers: Licensed identity verification service providers receive your identity documents and personal details solely for the purpose of completing your KYC verification. These providers are bound by data processing agreements requiring them to handle your data in compliance with RA 10173.
• Game Content Providers: Third-party game studios whose games are available on ph14 may receive anonymised or pseudonymised gameplay data (such as wager amounts and game outcomes) for game performance reporting. No personally identifiable data is shared for this purpose.
• Law Enforcement and Philippine Authorities: ph14 may disclose personal data to the Anti-Money Laundering Council (AMLC), the National Bureau of Investigation (NBI), or other competent Philippine authorities where required by law or court order.

Cookies & Tracking Technologies

ph14 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the ph14.app platform. Cookies are small text files placed on your device when you visit ph14.app.

ph14 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of ph14.app, including maintaining your login session, remembering your language preference, and ensuring platform security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymised data on how players use ph14.app — which pages are most visited, where players encounter errors, and how long sessions last. This data helps ph14 improve the platform.
• Functionality Cookies: Remember your platform preferences such as game category filters and display settings to provide a more personalised experience on return visits.
• Analytics Cookies: Used by ph14's internal analytics tools to understand aggregate usage trends. No personally identifiable information is shared with third-party analytics providers through these cookies.

You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair the functionality of ph14.app, including your ability to stay logged in. ph14 does not use third-party advertising or retargeting cookies.

Data Retention

ph14 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in compliance with Philippine legal and regulatory retention requirements.

• Active Accounts: Personal data associated with an active ph14 account is retained for the lifetime of the account plus any mandatory regulatory retention period following account closure.
• Financial Records: Transaction records, deposit and withdrawal histories, and KYC documents are retained for a minimum of five (5) years following the last transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Support Records: Customer support communications are retained for a maximum of three (3) years from the date of the interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account and for two (2) years following account closure, to demonstrate compliance.
• Technical and Usage Data: Aggregated and anonymised technical data may be retained indefinitely for platform analytics purposes. Personally identifiable technical data is deleted after a maximum of twelve (12) months.

Upon expiry of the applicable retention period, ph14 will securely delete or anonymise your personal data in accordance with its internal data destruction procedures.

Data Security

ph14 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and ph14.app.
• AES-256 encryption for sensitive personal data at rest on ph14 servers.
• Bcrypt hashing for all stored account passwords — ph14 never stores passwords in plain text.
• SMS-based two-factor authentication (2FA) available to all players, strongly recommended for all accounts.
• Role-based access controls ensuring that ph14 staff can only access the personal data necessary for their specific role.
• Regular third-party security audits and penetration testing of ph14.app infrastructure.
• A documented data breach response procedure compliant with Section 20(f) of RA 10173, including NPC notification within 72 hours of discovery of a qualifying breach.

International Data Transfers

ph14 primarily stores and processes your personal data within the Republic of the Philippines. However, certain service providers engaged by ph14 — such as cloud infrastructure providers, KYC verification platforms, and game content studios — may process data in jurisdictions outside the Philippines.

Where such international transfers occur, ph14 ensures that appropriate safeguards are in place to protect your personal data at a standard equivalent to that required by RA 10173. These safeguards include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
• Transfer only to jurisdictions that the NPC has recognised as providing an adequate level of data protection.
• Binding corporate rules where personal data is transferred within a group of affiliated companies.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting ph14's Data Protection Officer at the details provided in Section 14 of this Privacy Policy.

Children & Minors

ph14 is strictly for adults. Under Philippine law and PAGCOR's licensing conditions, participation in online gambling is permitted only for individuals who are at least twenty-one (21) years of age. ph14 does not knowingly collect personal data from any person under the age of 21.

During the account registration and KYC verification process, ph14 requires all applicants to provide a valid government-issued Philippine identification document confirming their date of birth. Applications from individuals under 21 are rejected, and any account found to belong to a minor is immediately suspended and permanently closed.

Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on devices used by minors in their household.

Exercising Your Rights

As a data subject under RA 10173, you have the right to access, correct, erase, object to, and port your personal data, as described in the feature section above. To exercise any of these rights, please submit a written request to ph14's Data Protection Officer using the contact details in Section 14.

To protect your privacy, ph14 will verify your identity before processing any data subject rights request. Verification is typically completed by confirming details associated with your registered ph14 account. You will not be charged a fee for submitting a rights request.

ph14 will respond to all verified requests within fifteen (15) business days from the date of receipt. Where a request is complex or involves a large volume of data, ph14 may extend this period by a further fifteen (15) business days, in which case you will be notified of the extension and the reason for it.

If ph14 is unable to fulfil your request — for example, because fulfilling it would conflict with a legal obligation — ph14 will explain the reason in writing and inform you of your right to escalate the matter to the National Privacy Commission.

Marketing Communications

ph14 sends marketing communications — including bonus offers, game promotions, and platform updates — only to players who have given their explicit opt-in consent during account registration or through their account settings.

You may withdraw your marketing consent and unsubscribe from all promotional communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email sent by ph14.
• Updating your communication preferences in the Notifications section of your ph14 account settings.
• Contacting ph14 support directly and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed within five (5) business days. Please note that withdrawing marketing consent does not affect transactional communications — ph14 will still send you account security alerts, deposit confirmations, withdrawal notifications, and mandatory account communications that are necessary for the operation of your account.

ph14 does not share your contact data with third-party marketers or advertisers. All marketing communications originate from ph14 directly.

Changes to This Privacy Policy

ph14 may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to Philippine privacy law, changes in PAGCOR regulatory requirements, or improvements to our platform and services.

When ph14 makes a material change to this Privacy Policy — meaning a change that significantly affects your rights or the way ph14 processes your personal data — ph14 will notify you by:

• Posting a prominent notice on ph14.app for a minimum of thirty (30) days before the change takes effect.
• Sending an email notification to the address registered on your ph14 account.
• Where required by law, seeking your renewed consent for any new or materially different processing activity.

Non-material changes — such as corrections to typographical errors, clarifications that do not alter the substance of any provision, or updates to contact details — may be made without prior notice, though the effective date at the top of this page will always reflect the most recent revision.

Your continued use of ph14.app following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated policy, you should stop using ph14.app and may request account closure through ph14 support.

Contact & Data Protection Officer

ph14 has appointed a Data Protection Officer (DPO) as required under Section 21 of the Data Privacy Act of 2012. The DPO is responsible for overseeing ph14's data protection strategy, ensuring compliance with RA 10173, and serving as the primary point of contact for all data privacy matters.

To exercise your data subject rights, submit a privacy concern, report a potential data breach, or ask any question about this Privacy Policy, please contact the ph14 DPO through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the ph14.app platform — select "Privacy & Data" as your enquiry category.
• Response Time: All privacy-related enquiries are treated as priority and will receive an initial response within two (2) Philippine business days.

If you are not satisfied with ph14's handling of your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC may be contacted through its official government channels and website.

ph14 is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). Players who have concerns about ph14's compliance with PAGCOR's player protection standards may also contact PAGCOR directly through its official regulatory channels.